Last Updated: August 16, 2026
1. Introduction
Sequoia Quality Solutions (“we,” “us,” or “our”) operates sqs-usa.com, the website for our quality, training, and operational consulting services to the pest management industry. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit this website or submit information through it.
Our software platforms operate under their own privacy policies. If you use SQS MicroLearn or SQS Risk Assessment, please refer to the policy published on those sites.
2. Information We Collect
We collect the following categories of information:
- Information You Submit: When you apply to the Pro Bono Support Program, you provide your name, company name, email address, mobile number, annual revenue, number of employees, and your stated business goals. All of these are provided voluntarily by you.
- Correspondence: Any information you include when you email us or reply to us.
- Website Usage Data: Pages visited, time spent on pages, links clicked, approximate geographic region, device type, and browser, collected through Google Analytics.
- Scheduling Data: If you book a call, your name, email address, and selected time are collected by Calendly, our scheduling provider.
3. How We Use Your Information
Your information is used exclusively for the following purposes:
- Assessing your eligibility for the Pro Bono Support Program
- Responding to your enquiry and continuing the conversation you started
- Contacting you by phone or text message where you have given us your mobile number
- Scheduling and preparing for calls and meetings you request
- Understanding which pages and content are useful, so we can improve the site
- Meeting our legal and record-keeping obligations
We do not use your information to build advertising profiles, and we do not send marketing email to people who have not asked to hear from us.
Our initial contact with you is by email. If you go on to become a client, we may also contact you by phone or text message about the work we are doing together. You can ask us to stop contacting you by text at any time and we will.
4. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Your information may be shared only in the following limited circumstances:
- Service Providers: We use Google Analytics to measure website usage, Calendly to schedule calls, and our website host to operate this site. Each processes data on our behalf and is bound by their own privacy policy and data processing terms.
- Professional Advisers: Where necessary, with our accountant or legal adviser, bound by professional confidentiality.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
Commercial information you share with us, including revenue figures and employee numbers, is treated as confidential and is used only to assess and deliver the service you asked about.
5. Cookies and Analytics
This site uses Google Analytics, which sets cookies to distinguish returning visitors from new ones and to measure how the site is used. This data is aggregated and is not used to identify you personally.
You can block or delete cookies through your browser settings. Doing so does not affect your ability to use this site or to contact us.
6. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain application and correspondence data for as long as needed to respond to you and to maintain a record of our business dealings, and for as long as required by law. Website analytics data is retained for fourteen months, after which it is deleted automatically.
If you ask us to delete your information and we are not legally required to keep it, we will do so.
8. Your Rights and Choices
You may:
- Ask what personal information we hold about you
- Ask us to correct information that is inaccurate
- Ask us to delete your information, subject to our legal obligations
- Ask for a copy of your personal data in a commonly used format
- Ask us to stop contacting you at any time
To exercise any of these, email us using the address in section 11 and we will respond.
9. Children’s Privacy
This website and our services are intended for adult professionals in the pest management industry. We do not knowingly collect information from individuals under the age of 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last Updated” date. Continued use of this website after changes constitutes acceptance of the revised policy.
11. Contact Us
Questions about this policy, or about the information we hold, can be sent to:
Sequoia Quality Solutions
Email: sequoiaqualitysolutions@gmail.com
We aim to respond within five business days.