Practical writing on the problems pest control operators actually have. Finding people, training them, keeping them, and proving the quality of the work.
Written by Dominique Sauvage, ACE, PCQI, founder of Sequoia Quality Solutions, drawing on forty four years in pest management across seventeen countries.
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How much field training is enough?
Most companies train for the license, run the classroom first and the field second, and let the trainer do the work while the new person watches. All three are backwards. Here is the sequence that works and the check schedule that keeps it working.
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How many callbacks are normal, and what do they cost you?
Nobody publishes an industry callback rate, and the rate was never the useful number anyway. What separates a callback from a courtesy call, why the repeat is the only signal worth acting on, and the four costs most operators never count.
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How do you know your food safety training actually worked?
A sign-in sheet proves a person sat in a chair while somebody talked. There are six steps between trained and it works, and the record you keep can be used against you in an audit. What to measure instead.